Terms of service

Operator and agreement

Connecterman is provided by the operator below. These terms cover the website and the macOS application. They form part of the agreement when you expressly accept them. Publishing this page alone does not record acceptance by an existing account.

The current release is intended for businesses, professionals and their authorized team members. You must be at least 18 and able to enter into the agreement. A person acting for a company must have authority to do so.

The privacy policy explains how we handle personal data. Where a company instructs us to process personal data on its behalf, a binding data processing agreement is also required.

The service

Connecterman lets authorized company members select footage in connected cloud storage, assign a delivery to colleagues and make it available to their enrolled desktop devices. One account can belong to multiple companies. The website sends delivery requests; the desktop application receives them and downloads files.

The current release is an invitation only development service offered without a subscription fee. It does not automatically turn into a paid plan. Any future price or paid subscription requires a separate agreement. Your own internet, storage provider and device costs remain your responsibility.

Features under development may be incomplete. The current macOS installer is a development build and is not notarized for general public distribution. Keep independent originals and backups and test the workflow before relying on it for a deadline.

Accounts and companies

Provide accurate account information, protect your password, and use only your own account. Invitation codes are intended for their authorized recipient and are not for public distribution. Tell us promptly if you believe your account, device or company has been compromised.

Owners and administrators manage their own company’s membership and permissions. Joining a company does not automatically grant project access. Ownership of one company gives no administrative rights in another. An administrator should remove access promptly when a colleague no longer needs it.

Device enrollment applies to the account. When multiple devices are enrolled and enabled, more than one device can receive and download the same assigned footage. Check device access before sending confidential material.

Your files and permissions

You and the relevant rights holders retain ownership of your footage and other content. You grant us only the permissions needed to process metadata, operate your requested deliveries and provide support you request. We do not acquire a right to sell your footage, publish it, advertise with it or train general purpose AI models on it.

Only select and send material you are authorized to use and disclose. Your company must establish the lawful basis for processing personal data, provide required notices and obtain necessary rights from clients, contributors and other affected people. Do not include particularly sensitive personal information unless the service and agreed safeguards are suitable for it.

Connecterman permissions do not replace Google Drive or Frame.io permissions. Each sender and recipient needs the provider access required for the operation. Your provider’s terms, quotas, account limits and availability continue to apply. We cannot grant access to files that the provider does not allow your account to download.

Device downloads

Enabling receiving authorizes the application and its background helper to download assigned files to your chosen folder under the settings you select. Downloads can continue while the screen is locked. The device must remain powered, connected and available; sleep, shutdown, a closed lid, storage limits or network interruptions may delay delivery.

Review the destination, available disk space and network conditions before enabling receiving. Stop receiving in the app or revoke the device through My devices to prevent new authorized work. Access revocation does not remotely delete completed files and may not interrupt a provider request already in progress.

Connection to the service is not confirmation that footage has arrived. Check the delivery result and the files on the receiving device. A delivery request normally expires after 30 days.

Acceptable use

Do not use the service to distribute unlawful material, infringe another person’s rights, send malware, abuse invitations, bypass permissions, access another company’s data or interfere with the service. Do not resell access or pretend to act for someone without authorization.

We may apply proportionate limits or suspend affected access when necessary to protect users, investigate abuse or comply with law. Where practicable, we explain the reason and give an opportunity to correct the issue; urgent security or legal circumstances can require immediate action.

Availability and responsibility

We take reasonable care in providing and maintaining the service. We do not promise a particular download speed, uninterrupted operation or completion by a particular time. External storage providers, internet connections and receiving devices affect delivery.

Liability is determined by applicable law. These terms do not exclude liability for intent, gross negligence, injury to life, body or health, fraud, an expressly assumed guarantee, mandatory product liability, or any other liability that cannot lawfully be excluded. Mandatory rights concerning digital services and remedies remain available where applicable.

You remain responsible for the files, recipients and permissions you select. This responsibility does not reduce our own legal obligations or your mandatory rights.

Ending your use

You can stop using the free service at any time. Disconnect storage accounts, stop receiving and revoke devices as appropriate. Contact the operator to close your account or request data deletion. A company owner should arrange any needed handover before requesting closure of shared company records.

We may end the development service with reasonable notice where practicable, or end access for a material breach that remains uncorrected after an appropriate opportunity to remedy it. Immediate termination may be necessary for serious abuse, security risks or legal requirements.

On closure, data is handled as explained in the privacy policy and any applicable data processing agreement. Files in your cloud storage and copies on receiving devices are not automatically deleted. We do not impose an exit fee for the current free service.

Changes and applicable law

We may update the service and propose revised terms. Material contractual changes will be communicated and require agreement where the law requires it; they do not take effect retrospectively merely because this page changes. You can stop using the free service if you do not agree to new terms.

Applicable law and competent courts are determined by the rules that govern your agreement. These terms do not select an exclusive foreign court or remove mandatory EU, national or Swiss protections. If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.

Send service complaints or legal requests to the operator listed above. Contacting us does not limit your right to use courts, competent authorities or any applicable statutory dispute resolution procedure.